Human Capital Management with a Human Touch

Customer Service & FAQs

Find your answer fast – from questions customers like you ask us every day.

Below are our 10 most frequently asked questions. Please visit our Customer Support Portal to the right to browse a full library of FAQs on all of our products and services.

As an employer, you will have one HCM solution that centralizes your database for payroll, HR and taxes, and one dedicated Account Manager that you can easily contact and who will quickly respond – that’s right, one location for everything you need to manage your workforce with our HCM solutions.
PRG utilizes the most advanced security protocols available – 128-bit secure socket layer (SSL) security. We treat your confidential data with the highest respect. We don’t like people selling our information; we won’t sell yours.
With Employee Self-Service, employees have 24/7 access to their current pay history, W-2s, deductions, and accrual information.
Yes, you can set up each employee to accrue time off per pay period, month or year. You can also set up time that will roll over to subsequent years.
There’s no special software, nothing to load. All you need is a broadband connection to the Internet and a web browser.
It is recommended that employee records are kept for three years.
None. Employers can be charged for any time an employee worked for them. However, a chargeback on a short-term separation is much less likely to negatively affect a tax rating.
The work week is a fixed and regularly scheduled, recurring period of 168 consecutive hours, seven consecutive 24-hour periods. It does not need to coincide with the calendar week and may start on any day and hour which is convenient for the employer.
Exempt: Not eligible for overtime or pay deductions.
Non-Exempt: Eligible for overtime for any hours worked over 40 in one week but in some states like California you are eligible for overtime if you work more than 8 hours in one day.
Upon enrollment in the plan and within 14 days of termination.
Customer Service and
Client Feedback

Our Customer Support Portal lets you:

We look forward to hearing from you.

Support Portal

Our stellar Customer Service and Technical Support save you time with fast, personalized answers.

Gone is the frustration and wasted time when you are sent in the wrong direction and have to start all over again. The value of a human being on the phone when you call Customer Service instead of voice prompts is priceless—precisely what keeps PRG clients loyal and satisfied. Add to this your dedicated account manager, who offers innovative solutions supported by business outsourcing services and more than 20 years of industry expertise. All of this accompanies premier products at affordable, competitive pricing.

Or call us at

8 a.m. – 5:30 p.m. PT

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